They just showed up.

Lesson hopefully learned - don't buy from Best Buy and never use any vendor which uses Pilot! My husband and I purchased a television from Fingerhut on December 23, 2018. He carried the TV in and to my surprise started setting up the new TV for me. Amazon promises me the parcel will be here tomorrow. The TV box was in great shape without any dent or damages to it. Monday came and went with no delivery, I called Tuesday at noon and left a message to call me back. So I call Pilot; I speak to Alex, who assures me that they're going to fix this, they promise, and they'll try to get it back to me today, but if they can't, it will definitely be on Monday I said, "Monday is my day off. I contacted the IL terminal to launch an investigation on their end. Spoke to the manager directly who assured me that he would contact me at the end of business day with an update. I contacted the reseller as I figured they would want to know that they would be getting a grill back and that I would need another one sent to me asap.

No idea how this cowboy of a company is running or even working with a big company like amazon. It went very seamlessly. Products arrived all completely damaged, and they tried to unload the very obviously smashed products on me, saying that it wasnt their fault and it arrived like that. All of a sudden my shipment was damaged and they couldn't deliver?! No issues came up that were mentioned in other reviews. Seriously f*#k this place, I just hope people can find the truth here on trust pilot before making the mistake of shipping with Pilot freight. THE TRACKING NUMBER IS 087819893. According to Fingerhut however, they were showing that PFS had never sent a request for an Authorization for Return. The whole experience was painless and would ship with them again if I needed something large shipped.

Easy home delivery scheduler: I ordered from Wal-Mart.com recently. Within that email was a tracking number that was hyperlinked to Pilot Freight Services ("PFS"). I explained that after the month+ ordeal that we had just been through, I really wanted the television that day.

Emailed them for a quote, they replied right away with…", "HOLY MOLY CARVOSPIS BATMAN! Tough for the person who paid them to deliver their item! I called 510-781-1600 for a third time and asked the woman who answered the phone what the deal was. When I called May 4, I was told my item wasn't on a truck but they would get it out for delivery and they would call 30 minutes before they would arrive.

A vampire company. With over 75 locations throughout North America and operations and administration offices in Western Europe, Netherlands and Spain, Pilot Freight Services offers businesses a worldwide network of overseas partners. Eventually they will change the comapy name and carry on their disastrous service.


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